Refund Policy for Wisdom Podcast Store

Last updated: 09 December 2025

Thank you for shopping with Wisdom Podcast Store.
We value your support and aim to provide you with high-quality products and excellent service.
This policy explains how refunds, returns, and exchanges work for our store.

1. Physical Books (Print Copies)

1.1 No Refunds for Change of Mind

Because each book is printed on-demand, we do not offer refunds for:

change of mind
ordering the wrong item
finding the product cheaper elsewhere

Once the order is placed, it immediately goes into production.

1.2 Damaged or Defective Items

If your book arrives damaged, misprinted, or with production defects, we will gladly replace it at no extra cost.

To request a replacement, please email us at [yourstore@email.com] within 7 days of receiving your order, and include:

Your order number
A clear photo of the damage or defect
A brief description of the issue

We will process a replacement as soon as the issue is verified.

1.3 Wrong Item Shipped

If you receive the wrong item, we will correct the order and ship the correct product for free.

2. Apparel & Merchandise

For merchandise such as hoodies, T-shirts, and caps:

Refunds are only available for items that are damaged, defective, or printed incorrectly.
We do not offer refunds for incorrect sizes, so please use the size guide before placing your order.

Requests must be made within 7 days of receiving your order, with photos and your order number.

3. Delivery Issues

If your package is severely delayed or lost in transit, please contact us.
We will assist in tracking the shipment and working with our fulfillment partners to resolve the issue.

4. How to Contact Us

For all refund, return, or replacement requests, email:

📧 wisdpodcast@gmail.com
📞 +27 74 472 9057

We aim to respond within 2–3 working days.

5. Policy Updates

We may update this policy from time to time.
The version posted on this website is the current and applicable one.